Privacy Policy
Your privacy is important to us. This policy explains how Solar Pro Clean collects, uses, and protects your personal information.
Last updated: December 2024
1. Information We Collect
Personal Information
When you request our solar panel cleaning services, we may collect:
- Name and contact information (email, phone number, address)
- Property details and solar panel system information
- Service preferences and scheduling requirements
- Payment information (processed securely through third-party processors)
- Communication records and service history
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device type and operating system
2. How We Use Your Information
We use your information to:
- Provide and schedule solar panel cleaning services
- Communicate about appointments and service updates
- Process payments and maintain billing records
- Improve our services and website functionality
- Send relevant service reminders and maintenance tips
- Comply with legal obligations and business requirements
- Respond to customer inquiries and support requests
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- Service Providers: Trusted partners who help us provide services (payment processors, scheduling software)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfer: In connection with a merger, sale, or transfer of our business assets
- Consent: When you explicitly consent to sharing your information
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and regular security updates
- Limited access to personal information by authorized personnel only
- Regular security assessments and improvements
- Secure disposal of personal information when no longer needed
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and improve user experience
- Analyze website traffic and performance
- Provide relevant content and service information
- Enable certain website functionality
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
6. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Limit the use and disclosure of your information
To exercise these rights, please contact us using the information provided below.
7. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.
9. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Information
If you have questions about this privacy policy or our privacy practices, please contact us:
Solar Pro Clean
Email: privacy@solarpanelcleaningservicecalifornia.vercel.app
Phone: (877) 320-4994
Service Area: California, United States